Privacy & data protection Land-based casino & fine dining only

Privacy Policy

At Cashebo, your privacy is our top priority. This Privacy Policy outlines how we collect, use, protect, and share your personal data when you interact with our website and on-premise services at our physical casino and restaurant in the Czech Republic.

This policy applies to all interactions with Cashebo, including reservations, contact enquiries, guest services, and use of our Location & Contact page.

1. Privacy Commitment

At Cashebo, your privacy is our top priority. As a premier land-based fine-dining restaurant integrated within an exclusive casino in the Czech Republic, we treat all guest information with discretion and respect. This Privacy Policy explains how we collect, use, protect, and share your personal data when you interact with our website, communicate with our team, or visit our physical establishment.

By using our website or engaging with our on-premise services, you acknowledge that you have read and understood this Privacy Policy, including how we process your data in accordance with applicable Czech and EU legislation, including the General Data Protection Regulation (GDPR).

2. Information We Collect

We collect only the information necessary to provide exceptional hospitality experiences and operate our casino and dining services safely and efficiently.

2.1 Information you provide directly

This includes details you choose to submit to us, for example:

  • Information submitted via web forms, such as reservation requests, event enquiries, or private dining and Elite Experiences proposals.
  • Details provided when you sign up for our newsletter, request exclusive offers, or ask for updates about our Gastronomy Menu, Gaming Salon, or special events.
  • Information shared when you contact us directly via email, telephone, or through our Contact Us and Location & Contact pages.
  • Preferences or requirements you communicate relating to your visit, such as dietary needs, celebration details, or accessibility requests.

2.2 Information collected automatically

When you browse our website, we may collect anonymous or pseudonymised information to improve functionality and overall guest experience, for example:

  • Technical data such as browser type, device type, operating system, and basic configuration settings.
  • Usage data such as pages visited, dwell time, and navigation paths across sections like Menu, Gaming, and Experiences.
  • Aggregated analytics data that helps us understand how guests discover, browse, and interact with our content.

We design our analytics implementation so that no personally identifiable data is tracked without your explicit consent, in line with EU privacy requirements.

3. Use of Personal Data

Your personal data is used strictly to deliver and refine the services you request from Cashebo. Typical uses include:

  • Customer service enhancement: tailoring our responses, recommendations, and hosting style to your preferences so that your time in our restaurant and casino is as seamless and enjoyable as possible.
  • Reservation management: processing and confirming bookings, coordinating arrival times, managing waiting lists, or organising group and VIP experiences.
  • Direct communication: contacting you in relation to a reservation, event enquiry, feedback you have provided, or essential updates regarding your visit.
  • Optimising our offerings: using aggregated trends to refine menus, gaming propositions, entertainment programming, and communication around Elite Experiences.

We never use your information for unauthorized marketing or for third-party advertising purposes. Any direct marketing communications you receive from Cashebo will be based on your explicit consent and can be withdrawn at any time.

4. Cookies & Analytics

We use cookies and similar technologies to ensure secure, high-performance browsing and to understand aggregate visitor patterns across our website.

4.1 Essential cookies

Essential cookies are required to provide core website functionality, such as page navigation, basic security features, cookie consent recording, and age-gate behaviour where required for our gaming-related content. These cookies cannot be switched off via our cookie tools, as the site would not function correctly without them.

4.2 Analytics cookies

We also use analytics tools to understand how visitors use our site, for example which sections are most frequently viewed or how often guests return to pages such as Menu, Gaming, or Location. This information helps us improve clarity, performance, and navigation.

No personally identifiable data is tracked through analytics without your explicit consent. Where required, non-essential cookies will only be stored on your device after you have accepted them via our cookie controls, which are further detailed in our Cookie Policy.

5. Data Security Measures

We employ advanced security measures to safeguard your information against loss, misuse, or unauthorised access or disclosure. These measures are adapted to the nature of the data processed and the level of risk involved.

Our safeguards include, where appropriate:

  • Encrypted communications between your browser and our servers for key interactions and online forms.
  • Access restrictions so that personal data is available only to authorised staff and trusted partners who require it for operational purposes.
  • Logical and physical protections aligned with hospitality and gaming industry standards within our Czech Republic premises.
  • Regular reviews and audits of our technical and organisational security controls to keep pace with evolving regulations and best practices.

While no digital system can ever be guaranteed to be completely secure, Cashebo is committed to maintaining a robust, continuously improving security posture for both online and on-premise operations.

6. Sharing of Information

Cashebo does not sell or rent your personal data to third parties. We respect the confidentiality of our guests and operate under strict privacy and discretion standards.

We may share certain information only with trusted, GDPR-compliant service providers where this is essential for operational or legal purposes, for example:

  • Technology partners providing secure hosting, transactional email delivery, or web analytics services.
  • Professional advisors or legal representatives where disclosure is required to comply with applicable Czech or EU laws and regulatory obligations.
  • Other carefully selected hospitality or event partners involved in delivering a combined experience you have chosen, and only to the extent required to fulfil your request.

In all such cases, data is shared under strict contractual terms that require the recipient to protect your information, use it only for the agreed purposes, and process it in full alignment with GDPR and relevant Czech regulations.

7. Your Rights & Choices

In accordance with Czech and EU law, including GDPR, you have several important rights in relation to your personal data processed by Cashebo.

Subject to certain conditions and legal grounds, you can:

  • Request access to the personal data we hold about you and information on how it is processed.
  • Request correction of inaccurate, incomplete, or outdated data associated with your profile, reservations, or communications.
  • Request erasure of your personal data where there is no overriding legal or operational reason for us to continue processing it.
  • Object to or request restriction of processing in specific circumstances, particularly in relation to direct marketing based on consent.
  • Withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
  • Request data portability, where technically feasible and where applicable under GDPR, for data you have provided to us.

To exercise any of these rights or to discuss your privacy choices, you can contact us at [email protected] or by using the details provided on our Location & Contact page.

If you believe that your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant data protection authority in the Czech Republic or your country of residence within the EU.

8. Policy Updates & Contact

Our privacy practices may evolve over time in response to regulatory changes, operational refinements, or updated hospitality and gaming industry standards. When we make material changes to this Privacy Policy, we will update the information on this page and, where appropriate, provide additional notice.

Last update: June 2024.

For questions about this Privacy Policy, our data protection practices, or to exercise your rights, please contact us:

For additional legal and technical information about how our site operates, you may also wish to review our Cookie Policy, Terms and Conditions, Technology, and Architecture pages.